In these booking conditions ‘We’, ‘Our’ or ‘Us’ means Hebridean Views ‘Owner’ means the owner of the holiday home, Shepherds Hut,. ‘Property’ and ‘Accommodation’ means the holiday home, Shepherds Hut,  ‘Booking’ means the rental period that has been booked. ‘You’ and ‘your’ and ‘guest’ or ‘guests’ means all people named on the booking form (including anyone who is added or replaced at a later date) or authorised to stay as agreed in advance by the ‘Owner’ Hebridean Views.

You agree that the property is let to you to be used for the purposes of a holiday only and you so accept that the letting is a holiday let to which paragraph 6 of schedule 1 of the Private Housing (Tenancies) (Scotland) Act 2016 applies namely ‘A tenancy cannot be a private residential tenancy if the purpose of it is to confer on the tenant the right to occupy the let property for a holiday.’

The lead guest, who has placed the booking, must be over 21 years of age.

When making a booking you have provided your personal information. We are committed to protecting any personal information you have provided us, directly through our website or via a third party booking agent. By placing a booking, via any method, you are explicitly consenting to us passing this data to the property owner, or their appointed managing agent or staff member, or other service providers if required to fulfil any booked service, such as an airport transfer or booking cancellation protection. If you do not want to provide us with this information, then we may not be able to provide the booking or offer our business services.

Please read our Privacy Policy to see how we use your personal information.

Hebridean Views act on behalf of the Owner/s of the Accommodation as an Agent for the purposes of marketing and online financial Booking transactions. Accordingly, any contract made is between the person making the Booking (the Guest) and the Property Owner. A contract will be entered into on the issue by Hebridean Views of a Booking confirmation.

Bookings are only available in relation to Accommodation and do not include any flights, transport or transfers to the Property. The Agent or Owners work with local management companies to provide the Guest with a point of contact during their stay at the Accommodation.

1. Prices

We keep the prices under constant review and the prices of unsold dates may be increased or reduced at any time. We may also correct mistakes in the pricing of unsold dates at any time. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check all details at the time of booking. All prices quoted or otherwise given to you include all charges and any taxes or government charges which may apply to your booking at the time it is made. We can pass on to you, in full, after we have confirmed your booking, all costs or charges the Owner makes to us which are connected with your Booking. All prices are for the property and are not on a per person basis.

We can charge a booking fee for the services we provide in administering your booking. In the event of cancellation, for any reason, this fee is non-refundable.

2. Payment                                                                                                                                                                                                                              Full payment requirements and cancellation policies vary dependent on property and owner. Please check the property listing on the website you originally booked on. you of this breach of contract and you will have 5 working days to remedy the breach. We will be entitled to levy a handling charge of 3.5% on the final payment if it is not received by the due date and if late payment exceeds 7 days; If the breach is still not remedied, we reserve the right to cancel the Booking and retain the deposit as compensation for the damages and any other costs incurring in connection with the contract.

Payment by credit card will be processed through Hebridean Views

Once a booking has been placed by you there will be a 24 hour period in which you may change dates for the same property, subject to availability, or cancel a booking and be refunded the full amount paid.

1. Refundable Security Deposit: An Owner may wish to ask for a refundable security deposit which will be added to any final balance payment you will be due. A refundable security deposit is a refundable deposit which reflects your agreement to leave the Property and its contents in the condition in which you found it and to abide by other conditions as detailed in this agreement. The refundable security deposit will be refunded within 7 days of the end of your stay subject to there being no claim on it.
2. Booking Fee: A fixed fee (inclusive of VAT) is charged and is non-refundable in the event of cancellation.
3. Cancellation: Cancellations must be immediately notified to us by email. Cancellation policies vary per property and are dependent on the website the property was originally booked on. Please refer to the website originally booked on. All properties,  After a 24 hour cooling off period you will be required to pay the full rental amount in the event of cancellation. Should we be able to re-let the property we will be able to provide a refund for the re-booked amount less an admin fee of £30. 

4. Cancellation Protection: We strongly recommend you consider protecting your booking against cancellation, including cover for covid-19.

5. VAT: Booking contracts are between the Guests and Owners, who may not be VAT registered. Therefore we, as Agent, are unable to provide a VAT invoice for the rental paid. The Booking fee is charged by us and are subject to VAT for which a VAT invoice for these amounts can be issued if requested.

6. No refunds will be given for early departure. Depending on the reason for cancellation, you may be entitled to claim from any cancellation policy or holiday home insurance you have. We strongly recommend that you take out Cancellation Insurance.

7. Payment Fees : Payments made by debit card, credit card and UK bank account transfers are not subject to a fee.

8. Arrival & Departure times: The Accommodation will be available at the time detailed on the property listing on the website your originally booked on. Departure time is by 10am, in order to be able to prepare and maintain the Accommodation to a high standard for the next Guest. As key collection in many Properties is via a key safe at the Property, and Owners do not have a meet and greet service, arrival and departure times are agreed in good faith. A charge may be levied if you arrive early or leave late if not agreed in advance with us.
9. Access to accommodation: We, or the Owner, or their representative, is allowed to access the Accommodation at any reasonable time during occupancy given early prior notification. The accommodation and its use are subject to the conditions and regulations of the respective local laws.
10. Pets: Pets are not allowed unless confirmed on your booking. If you take a pet with you, it is not allowed on beds or furniture. You must not leave any pets unattended in the property, including in the garden, and you must keep dogs on a lead within the boundaries of a property (including the garden). We, or the Owner, cannot guarantee that a pet has not been in a Property even if the Property does not allow pets. All dog waste in or around the Property grounds must be responsibly disposed of.
11. Special Requirements: Where there are special requirements, such as a Property suitable for the disabled or any other specific requirement, we will try to accommodate accordingly. Such requirements must be specified at the time of Booking. We, or the Owner, cannot accept responsibility for special requirements, unless specified during Booking and confirmation is given by us. If you, or member of your party, suffers from allergic reactions please take note that although certain accommodations are advertised as NOT allowing pets, we cannot guarantee that pets have never been in that Accommodation and cannot be held liable in such circumstances.
12. Electricity/Gas/Oil: these are included in the rental (unless specified on the website).
13. Garage/Parking: In general, most Accommodation will have private or public parking available.
14.  Alterations & Amendments: Every effort has been made to ensure that information on all websites is correct at the time of publication or at the time of inspection of the Accommodation and that all information and statements made by our representatives or employees are made in good faith. We cannot be held liable for minor changes or changes made by the Owners without our knowledge.
15. Responsibilities of the Guest: The Accommodation and its use are subject to the conditions and regulations of the respective national and local laws and government rules and guidance.
16. You undertake to keep the Accommodation and all furniture, fixtures and fittings in the same state of repair and condition as at the start of the tenancy and to leave the Accommodation clean and tidy upon departure.
17. All persons using the Accommodation at any time must not exceed the maximum number as stated on the Booking form or on the website. 
18. There is no smoking allowed inside any Property booked on our or any partners website/s. The property is classed as a business premises – it is against the law to smoke in a business premises. 
19. Dogs: For Properties that allow dogs they are not allowed in bedrooms, upstairs (where applicable) and all dog waste in or around the property grounds must be responsibly disposed of. Dogs may not be left unattended in the property unless left in a dog cage. Dog cages are not supplied in most properties, guests must supply their own. 
20. You, or any member of your party, are not to cause an annoyance, become a nuisance to occupants of adjoining premises during their tenancy, act illegally or antisocially or conduct yourselves in such a way that any damage is likely to be caused.
21. The rental of the Accommodation is for holiday purposes only and no work or business is to be conducted from the Property unless agreed with us prior to booking. You are not able to hold any events, such as meetings or parties at the Property without prior permission from either the Owner or us.
22. In the event of breach of these responsibilities you may be required to leave the Property during the period of the Booking without compensation or refund. We, or the Owner, will not be legally responsible to you as a result of this situation. This will include, for example, any costs or expenses you have to pay due to not being able to stay in the property, such as the cost of finding other accommodation. We, or the Owner, would not be under any obligation to find any alternative accommodation for you.
23. Damage to Accommodation: You will be responsible for all damage or breakages caused by you and/or any members of your party (whichever applies) to the property or its contents (including the cost of any work needed to put this right). We, on behalf of the Owner, reserve the right to deduct costs in part of in full from any held refundable security deposit or charge your card a fee to cover any costs for rectifying any damages caused by the deliberate, negligent or reckless act to the Property or structure. Should this damage come to light after you have departed,  We will send an invoice for the amount to the registered address or deduct costs from any held refundable security deposit. We, or the Owner will, however, make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs incurring to you at a minimum. If you discover that anything is missing or damaged on arrival please notify the Owner or their representative immediately.
24. Changing a Booking: If you wish to make a change to the arrival or departure date after the Booking confirmation has been issued, this is only possible subject to availability and payment of an administration fee of £20.00. A changed booking can only be for the same property with same number of nights and same cost. If the requested dates are at a higher cost then you will be required to pay the difference. If the request change is for a lessor number of nights the original booking value and administration fee of £20 will still be due. You will not be able to select alternative Accommodation as this would be regarded as a Cancellation.. Confirmation in writing and the administration fee must be received by us before a revised Booking confirmation can be issued.
25. Alternative Accommodation: Occasionally, it may be necessary to make a material change to the Accommodation Booking arrangements for reasons such as withdrawal of a property from our portfolio or for any other problem with the Property. The Owner has the right to do so. In this event, we, on behalf of the Owner, will contact you by phone or if reasonably possible in the case of a significant change or cancellation by email as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation or change. In the event of the Property being unavailable we will refund the full amount paid, but no other compensation would be payable.
26. Events beyond our control: Unless otherwise stated in these booking conditions, we, or the Owner will not be legally responsible either jointly or individually for any compensation if we or they are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event that we or the Owner could not, even with all due care, expect or avoid :Breakdown of appliances, equipment or machinery;Loss of public utilities such as water, electricity and gas. Insolvency or bankruptcy of the Owner; malicious damage or vandalism.
27. Keeping to any law or governmental order, rule, regulation or direction; weather, including fire, flood, snow or storm; other circumstances affecting the supply of services. Noise or disturbance from beyond the boundaries of the Property. Natural disaster.
28.  Any contract entered into will be between you, the guest, and the Owner. 
29. Complaints Procedure: Apart from a complaint about our services as detailed in 16, in the event of any problem arising about a property or service provided as part of your booking on the agreed arrival date or during the holiday, you should immediately bring this to the attention of the Owner, or their appointed point of contact representative, as the contract of accommodation is between you and the Owner. Most issues or problems can be sorted quickly by the Owner, or their representative, however they must be made aware of the issue promptly as it would be very difficult for the Owner to sort any problem otherwise. The Owner, or their representative, should be allowed reasonable time to sort any problem. Times may vary dependent on the problem, for example missing items can be sorted quicker than having to call out a phone engineer.

Cleaning: The cleaning of the property to a clean and safe standard is carried out by the owner or contracted to a local cleaning company. The property is cleaned and fresh linen supplied before guests arrive. If there is any issue with the cleanliness of the property, or linen, the owner or housekeeper/representative should be notified on the day of arrival so that the issue can be resolved and not left until the end of the visit.

If you cannot contact the Owner, or their housekeeper/representative shown as the point of contact on your final confirmation information (email), contact Hebridean Views By 6pm the  or leave a message.

If after this you feel your complaint has not been dealt with to your satisfaction you must write to us at Hebridean Views, 2 Peterburn, Gairloch,Ross-shire, IV21 2DX or send us an email to bookings@hebrideanviews.Scot within 7 days of the end of your booking.

Please help us and the Owner help you by sorting any complaint as quickly as possible by following this procedure. If you fail to do so, this may affect your entitlement to claim compensation if this would be appropriate.

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